The GiftPiper team takes a lot of pains to find the little handmade treasures on our website, and we want the receiver to love them as much as we do. So if you or the intended recipent have any issue with the item sent, please inform us within 10 days of receiving it and we will process a refund/exchange.
However if you receive the product in a damaged condition, please contact us within 24 hours of receiving the product with a photo of the damaged product. Otherwise the claim will not be processed.
In all cases of return except damaged products, the buyer will have to bear the return shipping cost.
However, do keep in mind that there might be minor colour variations between what you see on your monitor and what you see in natural light.
Also, these being handmade items, might have some minor crudities like small stains, color variations, or pencil marks of embroidery patterns. That, after all, is the beauty of handicrafts.